Refund and Returns Policy

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Overview

Introduction

Zeno Limited recognizes that unforeseen circumstances may necessitate service cancellations or

require adjustments. This policy outlines the process for requesting cancellations and obtaining

refunds for our technology services.

Service Cancellations

• Before Service Begins: You may cancel your service agreement with Zeno Limited at any

time before the service officially commences. In this case, a full refund will be issued.

• After Service Begins: Cancellations requested after service initiation will be subject to the

following terms:

Project-based Services: For project-based services, a prorated refund will be issued

based on the completed portion of the project at the time of cancellation. Any unused

service fees will be refunded.

Subscription-based Services: Cancellations for subscription-based services will be

effective at the end of the current billing cycle. No refunds will be granted for partial

months of service used.

Service Cancellation Process

To initiate a service cancellation, please submit a written request via email to info@zeno.co.tz or by

calling us at +255744963858.

Refunds

• Refunds will be processed within [Number] business days of receiving your cancellation

request.

• Refunds will be issued using the original payment method used for the purchase.

• Please note that any processing or transaction fees associated with the original payment may

not be refunded.

Non-Refundable Services

• Rush fees or expedited service charges are non-refundable.

• Services rendered prior to cancellation are non-refundable (e.g., consulting hours

completed).

Unforeseen Circumstances

In the event of unforeseen circumstances that prevent Zeno Limited from fulfilling its service

obligations, we will work diligently to find a suitable solution. This may include service

adjustments, extensions, or pro-rated refunds depending on the specific situation.

Contact Us

If you have any questions regarding this Refund/Cancellation Policy, please don’t hesitate to contact

us:

• Email: info@zeno.co.tz

• Phone: +255744963858

We appreciate your understanding and cooperation.