Refund and Returns Policy

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Zeno Limited recognizes that unforeseen circumstances may necessitate service cancellations or

require adjustments. This policy outlines the process for requesting cancellations and obtaining

refunds for our technology services.

Service Cancellations

• Before Service Begins: You may cancel your service agreement with Zeno Limited at any

time before the service officially commences. In this case, a full refund will be issued.

• After Service Begins: Cancellations requested after service initiation will be subject to the

following terms:

Project-based Services: For project-based services, a prorated refund will be issued

based on the completed portion of the project at the time of cancellation. Any unused

service fees will be refunded.

Subscription-based Services: Cancellations for subscription-based services will be

effective at the end of the current billing cycle. No refunds will be granted for partial

months of service used.

Service Cancellation Process

To initiate a service cancellation, please submit a written request via email to or by

calling us at +255744963858.


• Refunds will be processed within [Number] business days of receiving your cancellation


• Refunds will be issued using the original payment method used for the purchase.

• Please note that any processing or transaction fees associated with the original payment may

not be refunded.

Non-Refundable Services

• Rush fees or expedited service charges are non-refundable.

• Services rendered prior to cancellation are non-refundable (e.g., consulting hours


Unforeseen Circumstances

In the event of unforeseen circumstances that prevent Zeno Limited from fulfilling its service

obligations, we will work diligently to find a suitable solution. This may include service

adjustments, extensions, or pro-rated refunds depending on the specific situation.

Contact Us

If you have any questions regarding this Refund/Cancellation Policy, please don’t hesitate to contact


• Email:

• Phone: +255744963858

We appreciate your understanding and cooperation.